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We got a new job details in Kalp Solutions & they are Hiring Candidates for International BPO

Job Details
Company Name :
Kalp Solutions
Company Location :
Chandigarh, Chandigarh
Job Position :
International BPO
Job Category : Jobs in Chandigarh

Job Description :
WORK FROM OFFICELOCATION -MOHALI AND CHANDIGARHA customer support representatives primary objective is to understand the customer’s problem and troubleshoot it with an optimal and effective solution.Customer support processes focus on short-term customer goals and do not directly impact revenue and other long term objectives. Some highlights of their functions are:A customer support team’s underlying focus is on problem solving in the short term.Support roles generally fall under conflict resolution, responding to tickets, answering phone calls from struggling customers, and responding to all customer concerns.Customer support is measured by factors like speed and quality of help received.Some of the most important support metrics include average response time, first call resolution, customer satisfaction rating and net promoter score.Job Type: Full-timeJob Type: Full-timeSalary: ₹15,238.00 – ₹35,203.00 per monthSchedule:Day shiftMorning shiftNight shiftRotational shiftSupplemental Pay:Shift allowanceAbility to commute/relocate:Chandigarh, Chandigarh – 160101, Chandigarh: Reliably commute or planning to relocate before starting work (Required)Application Deadline: 06/05/2022Expected Start Date: 05/05/2022

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